Appalled at lack of response to non-existent confirmation e-mail

[gwpriester]

I sent a heads up to Xara and it seems it might be a server issue. But at any rate, they are aware of the problem. So, try to be patient. Xara is aware of the problem and should be contacting you soon.

[pemass]

I sent a heads up to Xara and it seems it might be a server issue. But at any rate, they are aware of the problem. So, try to be patient. Xara is aware of the problem and should be contacting you soon.

Thanks for all your replies. I will be patient. As I said earlier, I did get an immediate email with the business coupon, so it is a mystery why the confirmation email did not arrive. There is nothing in the spam folder. In the UK, I believe the manual is a downloadable PDF and no cd is sent. I have been using webdesigner 5 for several years and Xara for many more so this event has been a disappointment. I hope it gets resolved soon. Thanks again everyone.

[gwpriester]

Let us know if you don't get a response.

[dutchim]

Hi there

New here but having a similar situation.
Bought Xara Designer Pro 2 days ago and still no confirmation email.
Was able to retrieve my serial by logging into the Xara website...
But no code to get my 12 months of premium web hosting.

Did get an email for the offer to buy the bundle yesterday!
So they can send me an advertisement to buy it...
But not confirm I already did!

Richard

[gwpriester]

Welcome to TalkGraphics Richard

Xara is aware of the problem and are working to get it fixed. It would be nice if they could check in here and reassure people however. Maybe if PeteS sees this message...?

[dutchim]

Thanks... I'll be patient :-)

[Lanarkshire]

It seems the problem still persists.
I upgraded to Photo & Graphics designer yesterday and had to go to the service centre to find my activation code.
Still not received an email from them.