Help, Got a major B-U-G!!!

[pixel_perfect]

Thank you, Ben, for your detailed answer. But I can leave it even know and the working animation never ends??

I tried it just as you suggested. But there is more to this. We've gotten a service ticket. I think Xara has to do something on their end. The software was purchases as Xara Designer Pro X11 and the next day, the academicsuperstore.com changed the product to: X365. During parts of the installation, the program refers to itself as X, other times X12 and then also X11. Tech support says it is X365. But inconsistencies in the naming may cause problems as well as trying to get it to accept the registration number. Tried to register it online and got an error message that it was not a valid number.

I'll have to wait for tech support.

But I did all the stuff you suggested. And I thank you very much for the time you took to type such a detailed answer. The screenshot shows where the serial number upload stops. Does the same thing every time.

Thanks,
Sarah