Sorry but I have to help my folks who are at wits end. They got a laptop (FINALLY)! But decided to give it to me and they wanted to give it to me with the software ready to go. But we had a problem. My dad, works for a school district so he likes using academicsoftware.com. As life is full of things you can't expect, Dad bought Xara Designer 11 the day before they went to Xara Designer X365. My parents are technologically challenged at points so thought I'd try to help them (as I am the major beneficiary -- and think you have really cool software) -- but I can see why they are confused. Some of the communications from Xara call their product: Xara Designer X11, other times Xara Designer X12, and then Xara Designer X when it was installed and also, just for grins -- Xara Designer X365!

Dad used his email address to install, though the software wanted to install it in my mom's email name. We did the Dad-email as he purchased it, cause he is the school employee. The software downloaded from a link sent to us by academicsoftware.com and it installed. But then we go to put the serial number in... and it crashes.... repeatedly. Then they send us the trial's serial number so we get that part accepted. However, even though with a discount to school employees, what discount is it if you only get to use it 30 days? Dad got tired of this and said: "This is yours now, and I can't fix it, sorry sweetheart."

So what do we do, or how can you help me? Does he need to get a refund as it may be that since it was just when the software name changed, it is all screwed up???

Someone help me as by Friday I get the Wacom Tablet he also got for me, and I'd like to tell him some happy news, as well as my mom.

My dad can't get an answer from Xara so I am trying for them (alright, and for me too).

Thank you to anyone who can help us!!