Quote Originally Posted by gpholman View Post
Hi John

Happy New Year to you too.

So imagine this scenario:

I pay for another year in Jan 2019.
Xara issued 3 updates through 2019: May, July and October.
My update agreement expires in November 2019. I decide not to renew.
I have some sort of issue with my PC and have to reinstall in December 2019.

What version of XDPX am I entitled to if:

a) My XDPX had the October update at the point of crash?

or

b) My XDPX had the May update at the point of crash?
Grant,

I don't quite follow your logic. You say that you pay for another year in Jan 2019, but that the Update Service (not update agreement) expires in Nov. 2019. How can this be?

The Update Service is for 1 year from the date that you last paid, which you state is January something. Exact dates count.

Second point. Why are you reinstalling? I have had to reinstall Xara twice over many years, if I recall correctly. Once when my main HD was failing and I replaced it and reinstalled Windows, the second possibly when I went from W7 to W10. I often see people reinstalling software for no valid reason, because of a crash, because something didn't work the way they thought it should, because of a bug. Reinstallation most likely does not resolve these issues.