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  1. #1
    Join Date
    Oct 2012
    Posts
    8

    Default helpandsupport.xara.com page broken

    The Help/More Xara Designer Pro+/Support pages menu option leads me to a broken page, in both Chrome and Firefox:
    https://helpandsupport.xara.com/xara_desktop/introduction/index.html?f=Productesigner_Pro+

    About 1 second after the browser loads the page, the vertical scrollbar disappears, after which the page cannot be scrolled up or down using the mouse scrollwheel, the up/down arrow keys, or the PgUp/PgDn keys (nor the absent scrollbar). The top nav is empty except for the 'X' logo, which is unclickable. The whole page can be viewed only by zooming way out (see screenshot); however the links are unclickable. So one cannot advance past the page or navigate away from it (other than the browser Back button, or closing the page).

    In both Chrome and Firefox, the browser console shows this error:
    Code:
    Uncaught TypeError: rob_toolbarList is null
        popPanel https://helpandsupport.xara.com/template/xaraskin/robofix_xara.js:18
        setTimeout handler*popPanel https://helpandsupport.xara.com/template/xaraskin/robofix_xara.js:9
        EventListener.handleEvent* https://helpandsupport.xara.com/template/xaraskin/robofix_xara.js:5
    robofix_xara.js:18:12
        popPanel https://helpandsupport.xara.com/template/xaraskin/robofix_xara.js:18
        (Async: setTimeout handler)
        popPanel https://helpandsupport.xara.com/template/xaraskin/robofix_xara.js:9
        (Async: EventListener.handleEvent)
        <anonymous> https://helpandsupport.xara.com/template/xaraskin/robofix_xara.js:5
    Firefox 115.5.0esr (64-bit)
    Chrome 120.0.6099.110 (Official Build) (64-bit)
    Win11
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    18,448

    Default Re: helpandsupport.xara.com page broken

    @korfob, I have tried both Chrome (latest), FF, Edge and my default Vivaldi. All work, internal page navigation and external links.

    there was a fairly recent Windows update - try your machine with a cold reboot.

    On my Android phone, after a second the Accept/Decline buttons disappear and the page has a grey overlay.
    I think you are probably blocking pop-ups in your browser and are then stuck with this blocking links and scrolling.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  3. #3
    Join Date
    Oct 2012
    Posts
    8

    Default Re: helpandsupport.xara.com page broken

    Thanks, Acorn! It turns out that my problem was caused by a browser extension called "I still don't care about cookies":
    https://addons.mozilla.org/en-US/fir...eaboutcookies/
    https://chromewebstore.google.com/de...dfdjjppcpchdlm

    I found that the problem is solved by adding helpandsupport.xara.com to the whitelist in the options for this extension, or by disabling the extension. I trusted this extension because it hadn't caused any trouble previously, but now I shall be quicker to suspect it.

  4. #4
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    18,448

    Default Re: helpandsupport.xara.com page broken

    Quote Originally Posted by korfob View Post
    Thanks, Acorn! It turns out that my problem was caused by a browser extension called "I still don't care about cookies":
    https://addons.mozilla.org/en-US/fir...eaboutcookies/
    https://chromewebstore.google.com/de...dfdjjppcpchdlm

    I found that the problem is solved by adding helpandsupport.xara.com to the whitelist in the options for this extension, or by disabling the extension.
    Glad you got it sorted.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

 

 

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