Quote Originally Posted by Acorn View Post
Pjill, I have created a new Thread from your issue.

The 504 is a gateway Timeout error such that the file jsonfolder.php is not accessible or it is taking too long for it to respond.

No sane company would attempt this on purpose.
I cannot see Xara force Magix to do this as Magix would lose its custom.
Also no one else seems to be experiencing this.
Have you tried to contact Magix (link in my signature)?

The OCC that you should be able to reach in your XDA is https://downloadsv18.xara.com/web/catalog/index.html.
It this presents then that fault is with your XDA.

I am confused also as if you are using v18, you have either not upgraded or have chosen not to use v19.

v18.0 was released on 29 March 2021 so the latest you could have bought v18 was March 2022 as v19.0 came out then.
What was your install date? [C:\Program Files\Xara\(Your Product)\18\install.cfg lists it]

If you are still in cover, download v19 and try again.

Regardless, I would always run any XDA update as Administrator after a cold boot.

Acorn
Was installed Aug 2021. The download link you gave does open but it shows everything as "Buy Now". I have had that before also. A few months ago I downloaded the OCC to my HD, but I now cannot access that.