Kate,
It takes time to plan and execute the addition to, a change to, and/or the removal of features. For some of this stuff, wouldn't be prudent to consult people who use an application when changes to or the removal of features is part of the plan? Wouldn't that potentially save some time, effort and money for other items on Xara's To-Do list?
That's what a modern, responsive company does. It doesn't rely solely on its own devices without input from outside the Ivory Tower.
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