Contents Local Designs Gallery Gone

**Acorn** · 07 October 2016, 04:35 PM

Dear oh dear Dear Xara, we lost Internet connection through a bad DNS entry. Now the Local Designs gallery is up the Swanee.
Something you've done has remove all links to prior "Download All" actions.
This forcing me (and others?) to re-download over 2 Gigabytes of data files unnecessarily.

Will this feature magically occur at the time of a renewal alert as well?

Can we please have a fix to ensure that we can point to downloaded media to recover the Local Design gallery templates, widgets and other items that are necessary to keep the application functioning?

Even the download is crashing with missing files.

Acorn

**Acorn** · 07 October 2016, 07:04 PM

Affected both Web Designer Premium and Designer 12 365.
It'll be a total of 8 GB downloading and the Down time of being productive.

I have had the anniversary W10 update.

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Acorn

**Artyboots** · 08 October 2016, 06:51 PM

Having the same problems. It worked fine then suddenly in the last few days Content Catalogue won't load, and the local files disappeared and never came back once I cleared the cache. The suggested fix by Xara Ctl Alt J did nothing.

Im getting the same as acorn, re "are you on the net" thing, and also php error messages in the Online Content Catalogue.

Help help help!

**Dijenga** · 09 October 2016, 02:25 AM

Apparently (and I know someone will say I'm jumping the gun, but ... I DON'T CARE) Xara has decided to yank the content. You can only access it online.

I have all the correspondence they and I had before my "subscription" started --- because I was afraid they would pull something like this!

NOT HAPPY AT ALL!!!

Off to find something that works AND a company that doesn't go back on their word.

----------------------------------------------------

BTW, it isn't the first time I've had the local design gallery files "disappear" and I'm pretty tired of getting screwed. I had to download all of the content twice before the "anniversary update" came along, so I don't think that is the cause.

**Artyboots** · 09 October 2016, 02:55 PM

It isn't that. I,m subscribed to 365... I think they've accidentally disabled the link to the online content.

Remains to be seen. Have raised ticket. Client v unhappy. Suddenly see the problem. Will make sure I download the content if and when next working.

**Dijenga** · 09 October 2016, 03:23 PM

Don't think so Artyboots ... you can click on <File> <New From Content Catalog> and access all of it.

What really gets me is the hours spent downloading the content to my computer ... only to find out that Xara doesn't actually download it to your computer.

Thought I had found another way to access the saved content, only to find that all of the folders were empty. What were they downloading to my computer all that time???

Thoroughly angry, but I'll try to keep it civil here ... even though it is extremely difficult for this half cajun / half NDN to do.

**Acorn** · 09 October 2016, 03:50 PM

Originally Posted by Dijenga

What really gets me is the hours spent downloading the content to my computer ... only to find out that Xara doesn't actually download it to your computer.

The content was downloaded to %appdata%/../local/xara/WebDesignerPremium/12/cache/.

It is possible that you decided to do some Windows spring-cleaning and deleted it; the Xara application hasn't done that but Xara has done something awry and I have flagged it to them.

Once downloaded, you can save onto a DVD or place in some other folder; I would like Xara to then allow easier linking to an off-line Folder other than Disc designs, which adds the items but uses the full Windows pathing.

Acorn

Acorn

**Artyboots** · 09 October 2016, 04:06 PM

No. My online content is blank and returning various errors.

Originally Posted by Dijenga

Don't think so Artyboots ... you can click on <File> <New From Content Catalog> and access all of it.

What really gets me is the hours spent downloading the content to my computer ... only to find out that Xara doesn't actually download it to your computer.

Thought I had found another way to access the saved content, only to find that all of the folders were empty. What were they downloading to my computer all that time???

Thoroughly angry, but I'll try to keep it civil here ... even though it is extremely difficult for this half cajun / half NDN to do.