Tried uninstalling and downloaded trial version from Xara which I tried installing. Following install it came up with the regular serial# and user name along with the green check marks. For this to happen I obviously could not have uninstalled all old traces from registry in spite of using Revo uninstaller. Anyway I hit activate and all I get is the clock rotating briefly then stopping and a time put. Tried again but with the new serial # and the same thing. I have never, ever had this many problems with any software. I cannot believe I am the only one going through this Xara nightmare! Obviously I have filed another support ticket so we will see how long they take this time. No doubt they will eventually open the slots as they say and everything will be fine for a few days or weeks before I am asked yet again to activate on one or both computers.