Quote Originally Posted by Rob-Xar View Post
Hi Phill

First off, apologies for delay in getting your problem solved, the holiday seasons are a pain for a company of our size

I understand that Neil has sent you a new serial number for you to use, he will be chasing the copy protection team to ensure this doesn't happen again either. Please let me know if you start getting problems with that serial number.

If you have sent a ticket with the problem within, can you send me your ticket ID and I will put it at the top of my list to monitor and respond immediately.

Please also send me your email address via PM or support ticket and we'll offer something as way of an apology.

Many thanks and hope you had a lovely holiday.

Kind Regards
Rob
Rob, in Phill's "absence" may I wish you and the Xara team a Happy New Year. I have always preferred the personal touch from a company like yours to the corporate behemoth. Could you now consider a little "something" for me as well?

Acorn