Thank you for the feedback. I am astonished at the loyalty that Xara has won from several of you here at these forums. It would seem that they deserve more of the benefit of the doubt than I had previously thought. Xara is blessed to have your loyalty. I just swam a mile to unwind from a long day, and have since sent a polite e-mail to Xara inviting them to live up to the expectations that they have sought to create in potential clients like we used to be. I have reversed our cancellation (for now, anyway) and let them know that they have good reason to appreciate you folks. To be continued... (and by the way, I can easily prove everything I've reported in these forums in case anyone suspects fabrications of any sort on my part).