Hi Ramshackle. Your ticket was replied to on 29 Jan 2014 09:47 AM. The email address registered in your Xara account differs from the one used on Talkgraphics. Please can you check your spam folder to see if the message is in there? Additionally, please login to the support system, click on view tickets and you will be able to see your ticket and the reply

Kindest regards
BB2