Hi Frances.

Thanks for replying. I'm sure I did under my old email address & that was part of the problem. I couldn't log in under that address & subsequently, couldn't use the "Forgot password" option, as it would send it to the old, non-existent account. As the Help desk chap pointed out, he couldn't find an account under that address anyway, so I'm in a little bind.

With regards to the serial per version, I used the "upgrade" software when going from 3 to 5 and this is where I have this thought in my tiny head that I had to use the original, version 3, serial number. I hope you are right because it would make much more sense, and probably be easier to sort out in the long run.

Cheers.