OK I am not an Illustrator user. I have Illustrator CS5 but I rarely open it. I do use Photoshop for some things. So I am probably not the person to ask. But your question had not been answered and I wanted to see if I could offer anything.

I suggest going to the Adobe Illustrator support page on Adobe.com and check their FAQs.

The newer versions of Illustrator (and all the CS) also have a very good search function where you can key in a question or a few keywords and get related answers and often articles. This might be your best bet.

Sorry I am not able to help.