My site is fostermychoice.com, the bad listings came from ripoffreport.com, and the letter came from reputationguy.com. ripoffreport.com won't remove any listings, they just allow you to comment on them. reputationguy.com has a section of his website dedicated to his ability in removing ripoffreport.com listings from google. His letter to the client and the listings on google showed up about the same time and I think they are somehow related. The search term was "my choice energy".

Jim