Another unlock problem

[ren2980]

My story is a little bit different.
I do not have problem with Xara Xtreme Pro.

But when I purchased plug-in program: Alien Skin Eye Candy 4000 on line yesterday, I could not find any number for Registration code.

I can only guess that the connection for downloading Alien Skin Eye Candy
4000 was cut off several times. It took me 4 hours to finish downloading for unknown reason. But my internet connection seemed OK with other websites.

I have written to Xara X supporting section for help, and got a “Service Ticket Number”. Hopefully, the Registration code will be issued soon. Then I can start working on them.

[Soquili]

Ren2980, with the release of Xara Xtreme Pro the servers have probably been getting many requests for downloads. That may be why your download took so long or the routes to the servers may have been busy.

Have you logged into your Xara account? The registration numbers for any programs you purchased should be listed there.

[ren2980]

Ren2980, with the release of Xara Xtreme Pro the servers have probably been getting many requests for downloads. That may be why your download took so long or the routes to the servers may have been busy.

Have you logged into your Xara account? The registration numbers for any programs you purchased should be listed there.

Thanks Bill.
I have logged into my account several times, 5 serial numbers including the Xtreme Pro were there except the line of Alien Skin Eye Candy 4000 with “Serial number” in the field.

[Soquili]

Did you maybe purchase the plug-ins directly from Alien Skin? I know some people opted to purchase the version 5 plug-ins which are only available direct.

[ren2980]

Did you maybe purchase the plug-ins directly from Alien Skin? I know some people opted to purchase the version 5 plug-ins which are only available direct.

Thanks Bill, Your message reminded me that I should check the transaction code for Alien Skin Eye Candy 4000 again. It was issued by Xara online.