Don't know what could be wrong with your copy of SWiSH. The support team is very customer friendly. Understand that with the recent release of V2 they are overwhelmed with e-mail and upgrades. The "corporation" is comprised of six people.
Samples of SWiSH animations created in under two minutes can be viewed here (they are the third and fourth on the page).
http://www.thefontman.com/animations.htm
The Fontman
"For those who fought for freedom...freedom has a flavor the protected will never know."
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