As currently provided, Xara Web Designer MX is incomplete since the elements of the Design Gallery are only downloadable item by item as needed. This presupposes that the program is only being used when an internet connection is available. This is often not the case for me as I use it on a laptop when travelling. I submitted a ticket asking for access to a file containing all the content, including the Design Gallery elements, and got the reply that I would have to buy the backup CD for this. This represents an increase in the upgrade price of around 30%. With previous versions, a full content file was available on request. If I had known that this was no longer the case, I would not have upgraded since the price with the backup CD is uncompetitive, and without it Web Designer is not fit for purpose.