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Contact Xara Support
When your question relates to Xara Designer Pro+, Web Designer+, Photo & Graphic Designer+ or Xara Cloud - the software currently available direct from Xara - you can contact Xara Support through the Intercom chat button on most pages at www.xara.com, or through our contact form at www.xara.com/contact-us/.
The error you have is "Internal" so only Xara will know.
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