Transparency Loss Import PNG

[hotrodsue]

Good morning, I am on Windows 11 pro with XDP X v. 19.

A customer is sending me logos that they are receiving from their graphic printer company.

When sent in PDF, I can open this PDF in XDP and the transparency and layers remain, and I can edit it

When they send me a PNG logo I save it and import it, and I lose the transparency and layers. I am unable to remove the black background.
*Note: when uploading PNG here to forum it changed to JPG.

I did a little research and found this thread, read thru but did not quite come up with a solution. https://www.talkgraphics.com/showthr...b-Designer-Pro

I can ask the customer to resend the logo in PDF format, but I was just curious to know if XDP should be opening a PNG graphic design with transparency and layers intact for me to work with?

As always, I appreciate the wonderful help and support here at Talk Graphics.

Sue