New Laptop Designer Pro + Problems

[David Strover]

the exe shouldn't really make a difference, unless they are #hash identified in some way in the pro+ authenitication [for updates] ?

sorry cannot be of more help... hopefully xara can

Thanks, there is definitely something different in the exe's the older one works okay but can't find the software for the update, the latest one just says it's offline for updates and won't allow any offline components to be accessed. I've contacted Xara but to be honest they are just going to ask me to do all the things you have said and I have fiddled about with.

If it can't be resolved I'll just start using Affinity properly, no problems loading that onto my new laptop and it'll bye-bye after using this software for a very, very long time. I cannot afford to pay the money I do on it only to find it doesn't 'simply' work on my new laptop.

[David Strover]

SOLVED

We have moved to Scotland and TalkTalk don't supply to the village we moved to so we changed to Sky as an ISP and they have a 'shield' on the service which is on a default setting of 13+ blocking porn, gore and violence but for some reason it also blocked Xara's online stuff [perhaps because it begins with X?] anyway I added Xara as an allowed site and upped the rating to 18 and all is solved.

My stupid fault, I even thought of this much early but thought it was too easy and simple to be the problem.

Anyway just in case anyone gets a similar problem that was my solution.

[Acorn]

SOLVED
We have moved to Scotland and TalkTalk don't supply to the village we moved to so we changed to Sky as an ISP and they have a 'shield' on the service which is on a default setting of 13+ blocking porn, gore and violence but for some reason it also blocked Xara's online stuff [perhaps because it begins with X?] anyway I added Xara as an allowed site and upped the rating to 18 and all is solved.
My stupid fault, I even thought of this much early but thought it was too easy and simple to be the problem.
Anyway just in case anyone gets a similar problem that was my solution.

So in summary, move to Scotland!

Acorn

[handrawn]

don't feel bad about it, I thought 'could it be the router settings' but you'd made no mention of changing your ISP; I should have mentioned it...