handrawn, you are at least making the effort, unlike Xara.

Xara uses Intercom for force a one-to-one discussion. That way it can ignore rectifying issues until others likewise engage.
No everyone, however, wishes to broach an issue but will be happy to flag their concerns in a forum.
Through Intercom, an issue is never made public until Xara decides.

In a nutshell (he was my Brother!), Xara is flapping its ears, proclaiming "I'm not listening."

Acorn