Am I being played?
https://help.xara.com/ > How to get in touch (https://help.xara.com/article/151-how-to-get-in-touch) > MAGIX Support center (https://support2.magix.com/customer/) > Do you wish to contact Technical Support? (https://support2.magix.com/customer/en/request) > Photo & Graphic (https://support2.magix.com/customer/...nswer&tid=1668) > My enquiry is about Xara Designer Pro (https://support2.magix.com/customer/...nswer&tid=3660) > New request (https://support2.magix.com/customer/en/request) > Login...
Make a slight mistake and the session cookies will not allow you to backtrack.
Each click is a 10-second delay so overall it take over a minute to hunt and peck correctly.
Don't dare get it wrong!
In passing, the FAQ link (https://support2.magix.com/customer/en/customer_faq) is beneath contempt. For Pro Products > XXPS you get all of The software does not starts/works properly under Windows 10
The "Possible answers to your questions will be displayed here" is woeful. Try typing "Xara Pro".
"For Xara Cloud queries use the chat on xara.com". So how does one even guess this is the route in? It is not there in the Xara Cloud Design page.
Okay, so I try:
https://xara.com/ > Contact button or Contact Us link (https://xara.com/contact-us/).
For the Form, not only am I not a robot, I am not a Company and I do not wish to provide a Work email address. So I must be in the wrong place.
Chat Now is not necessarily convenient when you are trying to explain or capture a technical issue.
No matter, so in accessing this 9-5? service, the first thing I note is "Product update - 17th September 2019" with "Start a conversation The team typically replies in under 2h". So to engage I would have to start my conversation at 07:00 and not after 15:00 to get lucky. Oh, and hang around for two hours?
Acorn
Bookmarks