Suddenly Can't Export PDF Files - Help!

**Albacore** · 15 June 2017, 10:37 AM

You could try uploading file to here to see if we get them same problem as it would be quicker than waiting for Xara to respond. I have had a few problems over the last year exporting to PDF they were the old problem with either fonts or artifacts off the artboard which caused the aborted export.

**rubiksolver** · 15 June 2017, 12:15 PM

Originally Posted by Albacore

You could try uploading file to here to see if we get them same problem

Every file has the issue including a new blank file.

**rubiksolver** · 21 June 2017, 12:29 PM

Well... It's been a week since I gave Xara more information through their ticket support system, and they have not got back to me.

I use XDPX at a fortune 500 company and I've fought over the years to be able to use it over other pro software titles. Xara left me high and dry on this one and I don't really have a leg to stand on with my supervisor; I'll begrudgingly have to transition to other software. Being a customer for every pro version since V6, I genuinely thought they would help out more.

**handrawn** · 22 June 2017, 12:16 PM

maybe some other program has interefered with the filter... can't really help much beyond that...

**rubiksolver** · 22 June 2017, 12:42 PM

Originally Posted by handrawn

maybe some other program has interefered with the filter... can't really help much beyond that...

Could be... I tried closing most of the other running programs on my computer. Nothing new was installed that I recall. When I submitted my ticket, Xara had me use debugview to see if there were any issues during operation. I haven't heard back yet from them, but I didn't notice anything out of the ordinary in the debug log file.

I sincerely thank all of you for your suggestions. I always have felt the best asset to Xara is the talkgraphics community!
-Paul

**Jagga** · 24 June 2017, 02:03 PM

I am having the exact same problem with Designer Pro x365 - same error, etc. I also sent Support request - no reply yet. I also have Designer Pro X9 installed on the same computer (Win7 64-bit). I am able to Export the same .xar file to PDF with that version. I have other versions of Xara installed on a Win7 64-bit laptop as well and (curiously) they have the same export problems. This is new. I've used Xara programs for years without a hint of export problem. If you have X9 - give it a try, until there is an X365 solution. I hope this helps.

**Jagga** · 24 June 2017, 05:57 PM

I just re-checked my Wn7 64-bit laptop installations of Xara programs (Xtreme5 and Designer Pro 7), and both will export to PDF. My Win7 64-bit PC will still export to PDF, using Designer Pro 9, and still will not export using Designer Pro X365 (v. 2.6.2).

**rubiksolver** · 25 June 2017, 12:12 AM

Originally Posted by Jagga

My Win7 64-bit PC will still export to PDF, using Designer Pro 9, and still will not export using Designer Pro X365 (v. 2.6.2).

Yup. Same Issue and windows version. It seems like it's an issue with the PDF filter, but I feel like I've tried everything to fix it without success.

**ernie-f** · 25 June 2017, 06:14 PM

You could try to delete the PDF-Filters in c:\Program Files\Xara\Xara Designer Pro X\12\Filters\ENG\PDFImport\ and c:\Program Files\Xara\Xara Designer Pro X\12\Filters\ENG\PDFXFilter\.
Then You must do a repair installation.

If this not work, uninstall Xara and clean all registry entries with Xara. Delete the Xara-folder in the Programm-folder, in c:\ProgramData\ and in c:\Users\Your name\AppData\Local\Xara\. Shut down Your machine and after new boot reinstall Xara.

I hope this will work – or wait until X-mas and maybe Xara has a solution for You.

**rkeithjones** · 26 June 2017, 04:44 PM

Greetings all... I just experienced the same problem and closed-out the program, rebooted, etc. options, all forms of PDF export... all to no avail.

Prior to the problem, I had been monkeying around with bullet symbols but decided to revert to their standard form. During that exploration a few things were abnormal, which is why I went back to conventional forms of bullets.

Anyway, that is the before the problem situation. Recalling that, this morning I wondered if some of that monkeying around introduced some anomolies in the text. To test that, I selected all the objects and change ALL text to a standard but different text (Arial) and then tried a PDF export.

It worked fine. I am not sure of your text situation in your case, but you might want to give this a try.

Cheers,
Keith Jones, Victoria, BC