Perhaps this is the wrong thread and if so

[handrawn]

Just noticed -
handrawn--that you asked a question about me and I so rudely did not reply. My bad. As regards where I downloaded it, there is, as noted by othre members of the thread, a link inside your account post purchase that permits you to download a copy of your software. I did so but as you also noted .. version six servers are not available so when I tried to implement the code ( see image) it wouldn't register in the software. Attachment 116159

well all I can say is that the last time I installed version 6 I was not even connected to the internet - version 6 as far as I know does not require this - it is so old it is pre internet registration

[LadyMacbeth]

lol well to be honest I give up. I am going to buy the version seven but truthfully I'm a little nervous to do that. if you don't get good communication, you don't hand them more money and hope that changes.. I would like to say a big thank you to all of you for your attempts. Much appreciated .. you are great customer service for the site and the software. It behooves those in charge to appreciate you for doing what they did not.

[handrawn]

thanks

it turns out that the serial number for ver 6 is available on the new service center but not the download; the download is only available on the old but not the serial number; don't ask me why

good luck with version 7

[LadyMacbeth]

In fairness to the company I wanted to update this thread and let you all know that they did indeed reply to me today and offer to refund the money that I spent on the new version. I declined their offer, but it was made---even though it was well over a week later, you should know that they did respond in the end.

Thank you all for your help. I've enjoyed meeting you and will be sticking around the forum.

Robbi.

[handrawn]

pleasure to meet you, and good to have you here

xara support is good, but not always as fast as some

thanks for letting us know

[iamtheblues]

I wish we could still give "likes" here, the above 2 posts (#21 & #22) would certainly qualify - they both epitomise the spirit of TG.
Bob.

[tivali]

My best guess is that I will end up buying the product again and hoping that I don't have any issues, since support and communication seems lax at best.