I was the one who said this. It simply struck me as odd and impolite that your Support Staff signs Tickets with "Support".
Hence I asked for a name, so that I had someone to refer to. This person gave me an Indian name. Obviously
there's also Indian people in England but I assumed fewer of them to live in Hemel Hemstead. Sorry for this wrong
assumption.
What I can clearly say though is that the quality level of your Ticket -based Support equals typical call center based
Services – and as I also stated in the same post such nowadays simply ain't enough. Xara is the only software
I use without a company-run Support Forum and without having Core Developers interacting with users regularly.
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