Additional activation request

[-=Drifter=-]

I have been waiting to hear from support re. activation for about 4 days now (I think). I am still using Xara Designer Pro 7. I have had it on different computers that would break down and I would install on the "new" one. All was well until I recently got the massive Windows 10 update. For some reason that made my Xara broken. I used to disk to "repair" the program but now it says I have exceeded the maximum number of activations. HELP? (PLEASE)

[Boy]

Drifter, long time no see! Sorry I can't help you but perhaps Gary can alert someone at Xara/Magix.

[Christine Farrelly]

You can de-activate unwanted activations by going to the service centre at https://www.xara.com/us/servicecenter/

You will need to log in to your Xara/Magix account and go to 'my products'

[handrawn]

I'm fairly sure that does not apply to programs as old as version 7 - check the activation code - if it starts with P3 you can do what Christine suggests, if it starts with P2 [or anything else] then it pre-dates that system

back in the day I would contact xara sales via the contact page when this happened and it would be sorted within 24 hours, but magix do that now I understand so you may need to contact them through support, and having already done that I suggest you keep chasing at regular intervals

[-=Drifter=-]

Hi all. The Magix site does not help. My version does start with P-2. I was hoping someone from here could give someone at support a little push or perhaps they themselves will read these posts and help me.

[handrawn]

this an old thread in off topic

perhaps if you start a new thread in dear xara forum it will come to Rob-Xar's attention

did you raise a support ticket with magix?

[-=Drifter=-]

All is now well. I again contacted Xara/Magix and this time they raised my number of activations and now all is fixed. Thank you for all concerned.