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  1. #1
    Join Date
    May 2016
    Posts
    13

    Default 404 message on mobile version

    Hello,
    I just made the mobile version of my website (Xara Designer Premium) and uploaded to the my host.
    Unfortunately, when go on my website with my smart phone I'm getting a 404 message.
    I thought the problem had something to do with A2 Hosting and I called them up. They checked my website and they said the problem didn't have anything to do with them. Then the gentleman from tech support who i talked on the phone tried my website on his cell phone with adding /index.htm at the end of the web address and it worked.
    When I go on my website on my computer and I scale the browser window down to a mobile size, it's transforms to the mobile version.
    I was thinking that maybe I did something wrong while creating the mobile version. So I downloaded a Xara Theme that comes with mobile version and I uploaded to my host without changing anything. The result was the same. 404 !

    I really appreciate if someone could help me.

    Thank you

  2. #2
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,653

    Default Re: 404 message on mobile version

    Welcome to TalkGraphics

    Web browsers are very sensitive to .htm and .html But on a mobile device as long as you do not specify index.htm or index.html in the page address (URL) the browser should look for and automatically load the index page.

    If you have published your site with the default .htm extensions and you have existing files on your computer that use .html then the browser will load the .html pages, even if they are older.

    This does not sound like what you are experiencing.

    Can you give us a link to your site so we can have a look and see if we can determine what is gone awry?

  3. #3
    Join Date
    May 2016
    Posts
    13

    Default Re: 404 message on mobile version

    Thank you gwpriester.
    My webpage is www.tilesnstone.com
    I really appreciate your help.
    I did also upload a xara theme to my host with no changes just to see if the problem was because of something that I may have done while creating the website. I experienced the same problem. I uninstalled & re-installed Xara a couple of hours ago and I opened my latest *.web file then I exported it to a new folder and I uploaded it to the server. It didn't work. I still have 404

  4. #4
    Join Date
    Aug 2010
    Posts
    533

    Default Re: 404 message on mobile version

    Hi Uzay, in the page and layer gallery change the page name from index to index.html, and see if that works

  5. #5
    Join Date
    May 2016
    Posts
    13

    Default Re: 404 message on mobile version

    Hey Jamesd,
    Thank you for your suggestion. It did not work
    Before when i typed www.tilesnstone.com/index.htm the website worked on the phone but now /.index.html doesnt work either.

  6. #6
    Join Date
    Sep 2000
    Location
    Bracknell, UK
    Posts
    8,659

    Default Re: 404 message on mobile version

    403..
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  7. #7
    Join Date
    Aug 2010
    Posts
    533

    Default Re: 404 message on mobile version

    Did you recently change the name servers?

 

 

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