Locked out of Xara DP11 once again!

[NeilH]

@Phill - I sent you a PM on 31-Dec to help you with your activation problem. But I don't have any reply from you. Did you not receive the message?

Thanks

Neil
Xara

[Acorn]

@Phill, you have had a large following in this Thread (68 TGs and 2,000 Views).

Have your problems bottomed out?
You alleged a wide range of failings on Xara and its implementation for XDPX11, particularly around its activation mechanism.

A recent analogy I have is where I bought a very expensive, high-end PC and it would crash and reset once a day.
I "blamed" a tablet I left plugged in. I then "cursed" MS for Windows 10. I mentally "accused" my supplier for a faulty graphics card.
Each manifestation clearly fell into one of the three above categories. No fix, however, worked.

When the main monitor started switching off and then back on, I also heard a clicking sound. Power supply? Mains lead?
No, it was a power-saver that switches off peripherals when the PC is powered off. In failing, its random power spikes were the root cause of all my woes.
Now removed and no faults. A device that saves £3/year could have ruined a system that would have taken 1,000 years to refund through such meagre savings.

Acorn

[pauland]

I wonder if it's simply the firewall stopping the software being registered.

[bb2]

The support team contacted Phil and he has successfully activated the program. Its currently unclear whats causing the behavior he encountered and its not a generic problem or one we've managed to reproduce.

Nevertheless we will keep an eye on it and i'm sure Phil will let us know should the problem arise again.

Thanks

[pauland]

I'll keep a space in my diary on 22nd February.. ;-)

[Phill]

The support team contacted Phil and he has successfully activated the program. Its currently unclear whats causing the behavior he encountered and its not a generic problem or one we've managed to reproduce.

Nevertheless we will keep an eye on it and i'm sure Phil will let us know should the problem arise again.

Thanks

Yes it is working once again but in the interim was able to install and activate ver 9 from the same computer and immediately following that again tried activating v10 but the activation clock froze again. I tried it again on many occasions and finally after help from Xara it activated. Xara have assured me that there would be nothing in my registry causing the program to seek activation nor to refuse it. However my username and serial no. pop up even after completely uninstalling and installing a fresh downloaded copy which not only would not activate but the trial option was not available either on any of those occasions. Also, the fact that these problems have been happening on separate computers would seem to isolate the computer from the problem. I am pleased it is working but still do not understand the cause.

[Acorn]

Yes it is working once again but in the interim was able to install and activate ver 9 from the same computer and immediately following that again tried activating v10 but the activation clock froze again. I tried it again on many occasions and finally after help from Xara it activated. Xara have assured me that there would be nothing in my registry causing the program to seek activation nor to refuse it. However my username and serial no. pop up even after completely uninstalling and installing a fresh downloaded copy which not only would not activate but the trial option was not available either on any of those occasions. Also, the fact that these problems have been happening on separate computers would seem to isolate the computer from the problem. I am pleased it is working but still do not understand the cause.

Phill, truly pleased you are working again,
Acorn

[Phill]

Thank you Neill, I did reply and received response and activation was accomplished.

@Phill - I sent you a PM on 31-Dec to help you with your activation problem. But I don't have any reply from you. Did you not receive the message?

Thanks

Neil
Xara