Re-installing should not be necessary.

Please follow these steps carefully and only make the advised changes. Making other changes to your registry could cause stability issues with your operating system.

All the usual disclaimers apply when editing the registry...

Close all Xara programs.

Go to Start -> Run (if you're using Windows Vista, 7 or 8 press the Windows key + R) and type regedit then click OK.

Navigate to this registry key:

If you're using Web Designer 9 - HKEY_CURRENT_USER\Software\Xara\WebDesigner\9.2\Op tions\FTPLibcURL
If you're using Web Designer 9 32 bit - HKEY_CURRENT_USER\Software\Xara\WebDesignerPremium \9.2\Options\FTPLibcURL
If you're using Web Designer 9 Premium 64 bit - HKEY_CURRENT_USER\Software\Xara\WebDesignerPremium x64\9.2\Options\FTPLibcURL
If you're using Designer Pro 9 32 bit - HKEY_CURRENT_USER\Software\Xara\XtremePro\9.2\Opti ons\FTPLibcURL
If you're using Designer Pro 9 64 bit - HKEY_CURRENT_USER\Software\Xara\XtremePro x64\9.2\Options\FTPLibcURL

In the right pane you'll see a key called DebugTrace. Right click on this key and select Modify.

Change the Value Data to 1 and click OK, then exit the registry (File > Exit).

Download DebugView from http://live.sysinternals.com/Dbgview.exe and then double click the file to run it.

Now open your version 9 program again and try publishing.

When you encounter the same message as before go back to DebugView and select File > Save.

Then create a support ticket at http://support.xara.com and attach that log file to your ticket to send to the support team to analyse. It may also help if you link to this thread in your ticket.

Thanks.