Can't activate new Designer Pro installation

[cursor]

I can't seem to activate a new installation of Xara Designer Pro X on my new computer build. When I enter the P2- serial number, the only option is to "Exit program." There is a red X to the right of the input box. What can I do? Thanks.

[wizard509]

Hmmmmmmmm Are you sure it installed correctly or that your windows was a good and correct install? How about the drivers? Other than those I can't think of anything, I hope someone else can.
Do you have a firewall or virus checker that could be blocking the installation? Did you run the XaraX installer as admistrator? Lots of questions and no answers from me. Sorry

[steve.ledger]

There is a red X to the right of the input box. What can I do? Thanks.

The red X means the license key is wrong.
Check it against the license key in your account on line.

[wizard509]

That's a super answer Steve and makes sense to me.

[Albacore]

Was having problems with a few Windoz Apps not updating so I did a restore which I hate doing. To cut story short same thing happened to me yesterday when I put the info Ser. No. from my account as Steve is suggesting but it was refused so I had to open a ticket at Xara. Found in the past that raising a ticket normally takes up to a week. Haven't checked email this morning. Maybe another thing that you can try is to uninstall and then reinstall by right clicking the exec. file and run as administrator.

[cursor]

Sledger had the right answer. Somehow the record that I keep of my software serial numbers was faulty. I searched through my emails for my receipt from Xara and entered the right code. Now I have a separate issue. "You have exceeded the maximum number of activations ..."

I guess I'll have to contact Xara.

[cursor]

I sent an email to Xara Support about five hours ago hoping to get this activation issue resolved. I'm happy to relate that they have fixed the problem already. Thanks Xara!