7.1.2.18680 update for all four Designer 7 programs

[cbutton69]

Boy! I just wish I could update from Xara Designer Pro 6 to Xara Designer Pro 7. I've been trying unsucessfully for two days now. I downloaded Xara Designer Pro 7
and installed it. Then I tried to buy it. It says I'll receive further instructions by email, but it never comes. I guess I'm doing something wrong. Can anyone tell me how to contact a human being to talk to about it?

[handrawn]

so did you create an account [or use one you already had] on xara.com? - if so, once you have bought it, the program key[s] should be available in that account....

[cbutton69]

I don't know whether I already have an account, so I try my email and "forgot my password." This NEVER returns an email relating to my password. So I assume I don't have an existting account, but when I try to create one, it say's my email is already in use. I have only one email address, so what can I do?

[handrawn]

assume you have checked that return email is not being filtered out by antispam

if you just want to buy the product you could always create another account - you will need another email address for that AFAIK, but they are easy to come by on Gmail etc....

[cbutton69]

Steve,

It's not a victim of antispam. I'll create another email this afternoon.

[handrawn]

ok it may not let you update, I've not tried that since ver 5 - however you can at least open a support ticket if it does not once you are logged on....