Hello Ben,
I took the liberty of making a temporary page to place the graphic sample on my web site.
http://www.wenzloffandsons.com/temp/hotel/hotel.html
The program I used was Designer Pro, but the output is the same as with the program you are using as far as I can tell comparing to James' example.
Click on the graphic to make it pop-up larger.
As for your issues, make sure of a couple things. One is the font you might be using. Make sure to use an OpenType or a TrueType.
For the export settings, perhaps play with the quality settings and the anit-aliasing.
Take care, Mike
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