index_htm_files: Permission denied

[stuart1980]

I get this problem when uploading a revised version of my website. Any idea? I dont know what it means. Its www.bloomsburycleaning.co.uk

[bb2]

sounds like the account you use to connect to your server does not have the necessary permissions to create a new folder or it has sucessfully created the folder but its permissions are set in a manner which prevents the account you use from writing to the particular folder.

Id recommend connecting to your server via a free ftp tool such as filezilla or winscp and browsing the directory you are uploading your web pages to. within this folder, does the folder named index_htm_files exist? If yes, can you browse this folder and attempt to upload a file to this folder? If you cannot then it confirms its a permission problem with your ftp account in which case i recommend contacting your hosts

thanks

[stuart1980]

Thanks for the reply.

Firstly the reason I havent touched the website in ages is because of problems like this with web designer. It says 'web design for the rest of us' but everytime I've tried to upload stuff I have had problems and had to spend hours trying to figure it out in Filezilla. Other WSYWIG programs I have experience of never have this problem, and I've been using the same ISP. You just click upload changes and it does it. Xara need to sort this out as I am sure there are plenty of people using it like me who dont know what index_htm files and stuff means.

I need to upload just the changes. I have the file open in Filezilla on the left side, and my new website saved on the right. But I dont know what all this hhtpdocs and stuff is on the right side. I dont know where to put the files to, I dont know anything. I dont know where index_htm would be. Arrrgh.

[bb2]

Hi its not really a Xara problem. All the program is attempting to do when uploading is create a folder where the graphic files are referenced from.

Thinking about this some more, another possible cause of the problem is you have not set the sub folder path correctly within the publish settings from the web properties dialog.

Id recommend submitting a support ticket providing your ftp details and it would take only a few minutes to check and advise accordingly.
add your ticket id to your reply here so your ticket can be found quickly.

thanks

[stuart1980]

What is a ticket id?

As a test I tried making a small change to the website on a page that isnt used much. I dragged the file useful_links.htm over to the same file in the httpdocs folder. Now its messed up the page

http://www.bloomsburycleaning.co.uk/useful_links.htm

I am using a new pc from the one I originally uploaded the website from. Could this be the problem?

[Big Frank]

Hi Stuart,

This has nothing to do with what PC you are uploading from unless your FTP home directory settings are different between the two installations of Xara you have used. This is my advice : download Filezilla from here and http://filezilla-project.org/download.php delete everything in the web root (usually httpdocs/public_html directory). Then upload your website again.

I don't use the Xara FTP client. I use either DW or Filezilla to upload my site. That way I have complete control over what I upload.

PS. your links page looks fine to me in FF 3.6

Hope it helps