Xara X keeps crashing on exit - please help :(

[Clif]

Hey guys, I just bought a new computer and installed xara x (1.0d cd version) onto windows 98 SE.

For some reason though xara x crashes every time I exit the program http://www.talkgraphics.com/images/smilies/frown.gif

I have installed new video drivers, updated direct x, but I have no idea why it keeps doing this.

I have 512 mb ram and never had this problem before when xara was running on win98 on my old pc.

Can someone please offer any suggestion (other than to upgrade OS) to solve this problem?? http://www.talkgraphics.com/images/smilies/frown.gif



PS: I notice this problem might have something to do with missing 'fonts'. When I open a xar file that contains fonts that I don't have installed in my new computer, a pop window will appear saying "Some fonts have been substited..." - below there is an OK and a HELP button.

Normally by this time, the progress bar has finished loading the document and all I have to do is click OK to continue.

However, for some reason before pressing the OK or HELP button, the progress bar loads the xara file again (yes a second time) and the popup window concerning the missing fonts automatically disappears.

The problem with this is that if I were to close the program by accident, xara doesn't ask me for a confirmation - it just crashes! Also if I were to edit the document, the save icon at the top does not work (it's faded out).

I found one solution to this problem and that is to hit escape while xara is reloading the document a second time when the font warning window appears. Doing this will allow you to hit OK.

However, that's only a quick fix and wondering if anyone knows how I can stop xara from re-loading that document a second time during the 'font warning' popup window? Please help!!

[This message was edited by Clif on March 05, 2004 at 21:26.]

[Clif]

Hey guys, I just bought a new computer and installed xara x (1.0d cd version) onto windows 98 SE.

For some reason though xara x crashes every time I exit the program http://www.talkgraphics.com/images/smilies/frown.gif

I have installed new video drivers, updated direct x, but I have no idea why it keeps doing this.

I have 512 mb ram and never had this problem before when xara was running on win98 on my old pc.

Can someone please offer any suggestion (other than to upgrade OS) to solve this problem?? http://www.talkgraphics.com/images/smilies/frown.gif



PS: I notice this problem might have something to do with missing 'fonts'. When I open a xar file that contains fonts that I don't have installed in my new computer, a pop window will appear saying "Some fonts have been substited..." - below there is an OK and a HELP button.

Normally by this time, the progress bar has finished loading the document and all I have to do is click OK to continue.

However, for some reason before pressing the OK or HELP button, the progress bar loads the xara file again (yes a second time) and the popup window concerning the missing fonts automatically disappears.

The problem with this is that if I were to close the program by accident, xara doesn't ask me for a confirmation - it just crashes! Also if I were to edit the document, the save icon at the top does not work (it's faded out).

I found one solution to this problem and that is to hit escape while xara is reloading the document a second time when the font warning window appears. Doing this will allow you to hit OK.

However, that's only a quick fix and wondering if anyone knows how I can stop xara from re-loading that document a second time during the 'font warning' popup window? Please help!!

[This message was edited by Clif on March 05, 2004 at 21:26.]

[raynerj]

Hi clif,

I would reload xara X. I have win98SE and do not have this type of problem. Maybe you have a goofed up load?

http://www.draginet.com/dragon.gif
John/DOT

[RTK]

Sorry to hear about your problems, Clif.

It is an odd one, for sure! http://www.talkgraphics.com/images/smilies/confused.gif

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Your quote: ... missing 'fonts'... "Some fonts have been substited..."<HR></BLOCKQUOTE>

--- I seriously doubt that this is the problem. It is just Xara X's way of telling you that the fonts used in the file are no longer installed on your system. You can just reinstall the fonts are you will be Ok.

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Your quote: Normally by this time, the progress bar has finished loading the document<HR></BLOCKQUOTE>
--- It shouldn't take that long to bring in a Xara file... What kind of files are you loading?

I'm curious... after the file loads... check the font that you used (select the 'Text Tool' and click somwhere in the text, to see what font it is - and install it.) Try to open it again, with the fonts installed. Does it make a difference?

Alternatively, change the font(s) to something you do have installed, and re-save the file with a new name, and try to open it again - and difference?

Risto

risto@ristoklint.com

Visit my web site!

[Egg Bramhill]

Clif
I'd take Johns advice. Uninstal Xara and reinstal it. This seems to get rid of most of these faults. (ensure no other prog uis running) Finally instal the patch.
Egg

[Clif]

Thanks for the advice guys http://www.talkgraphics.com/images/smilies/smile.gif I was just about to re-install xara but for some reason the problem weirdly fixed itself. Now it's working smoothly again hehe. Btw Egg, isn't xara 1.0d CD the final version?

[OklaEd]

Clif
I believe the patch that Egg is referring to can be found at this URL:
http://www.xara.com/downloads/xarax/xpatch2_2.asp

-Ed.

[Clif]

Thanks Ed, actually my cd version is 1.0d so I'm not sure if I need the patch? http://www.talkgraphics.com/images/smilies/frown.gif

[RAMWolff44]

Your fine Clif. All up to date! http://www.talkgraphics.com/images/smilies/smile.gif

Richard http://www.talkgraphics.com/images/smilies/wink.gif

http://www.ramwolffsworld.com//Publi..._Prowl_sig.gif

http://www.ramwolffsworld.com/RAMWolffsWorld

[FLySOLO]

indeed it has to do with the missing fonts dialog - i experience the same here. if you open a xara doc in xara under win xp the missing fonts dialog often lies behind xara so if you don't switch it to front and press the ok button of the dialog you'll experience a crash of xara when you close it.

if you alt-tab the missing fonts dialog to the top and press ok xara opens the same doc for a second time.

i usually close one of them and work on the remaining one.

a bug i got used too :b

bb

FLy