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  1. #16
    Join Date
    Feb 2007
    Location
    Dorset, England
    Posts
    141

    Default Re: Xtreme Pro 4 way too big!

    Quote Originally Posted by gwpriester View Post
    But to Jen's point, having the option when you install to do a Typical or Custom install is a good thing. And that was the real point of the thread.

    Sorry to interrupt. Carry on with the thrash.
    Well, if Garry says 'carry on....'

    I'm going to try and avoid being tempted into repeating this after this last attempt, but:

    1. No feature exists except at the expense of another feature. Nothing which increases complexity to save people USD0.01 of diskspace can be simply called 'good' without deeper consideration.

    2. Out of the total costs of publishing mass-market shrink-wrap software, up-front coding is but a small proportion. There is such a long way from 'Hello, World' to a box on a shelf (or, more significantly, 100000 successfully deployed installations). Nobody who's ever shipped a lot of software is as glib as many of the posters in this thread are about installation.

    3. Aftermarket support costs are potentially devestating to small publishers of low-price mass-market software. Call or email Xara to discuss any problem with your app or installation, and they'll now have lost money on you as a customer.

    Just look at some the struggle people around here have to open a command prompt and run expandxar on a file - then just try and imagine a telephone call where you try and discuss with that person (and one of you is not speaking your first language) why the '3D Extrude' icon doesn't appear on their toolbar since they re-installed Xara software. Don't forget that they won't be using nice clear terminology like button, toolbar, window, cursor, either. They'll also deny having even done the reinstallation or changing any options if they did. They won't tell you that since they 'caught a virus', the neighbours' son who "knows a lot about computers" came around and fixed their computer before they called you.

    And they'll have a sense of entitlement which may well be quite some way from what you think 30 dollars buys.

    Support is expensive, disk is cheap. Intelligent software vendors trade one against the other.
    Last edited by willdean; 07 April 2008 at 01:45 PM. Reason: Fxing tyops
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