Perhaps this may help.
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Kelvin, as asked by Soquili - what OS are you running?
In general, find where you installed the application - find the settings folder - delete the file. You can't find the application files at all? Show us the file structure you can find.
Worse comes to worse:
Clean up your scratch disk(s) (delete any nonsense files) and reinstall Photoshop. You shouldn't need to do this though as getting rid of the Prefs files should do the trick.
If a reinstall doesn't work... You have serious problems with a virus (or a few).
Risto
if running windows/XP are not the application data files hidden by default - I know they are for my version[s]
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Nothing lasts forever...
i'm using XP Professional SP2 thanks for the advice guys..anyway i may wanna reinstall if this cant be solved
Steve you are correct. The Application Data folders are hidden by default.
Kelvin you can use My Computer or Windows Explorer to unhide the folder.
Open either and then click on the Tools menu.
Click on Folder Options... (at the bottom of the popup)
When the Folder Options dialog opens click the View tab along the top of the dialog.
In the Advanced Settings windows click in the Show hidden files and folders option.
Click OK button.
You can now see the hidden folders. Follow Risto info about where to find the Application Data folder and the file to remove.
Soquili
a.k.a. Bill Taylor
Bill is no longer with us. He died on 10 Dec 2012. We remember him always.
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please check this video for quick help. am just googling around the same problem and found this one is reasonable. its worked for me. http://www.youtube.com/watch?v=EBDxLeN3pG4
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