Serial Number is Bad. Poor techincal support from Xara. Need help.

[Daniel]

Is there the potential for confusion in that Xara Xtreme Pro and Xara Xtreme Pro 3.2 are different products and have different serial numbers? The number for one won't work in the other. Their serial numbers take the form XXP-nnnn-nnnn-nnnn and P32-nnnn-nnnn-nnnn respectively.

One possible scenario is that Xara have supplied you with the correct serial number but the wrong CD (mixing up Pro and Pro 3.2 one way or the other): there have been a few reports of human error when packing the envelopes in preparation for shipping.

[Egg Bramhill]

Colleen,

Welcome. I am sorry to hear about your experiences and your dissatisfation with Xara Support.

However, these forums are run by 1 administrator and several moderators from around the world, all of whom are not Xara employers nor have any connection with Xara whatsoever.

Can someone here please help me, and if you are unable, can you please explain why I have not been helped. Is ignoring user technical problems a common practice of Xara? Is it that you don't care about my problem, that you don't want to be bothered or is it that you don't believe me?

I await an answer from an admin.

Bearing in mind what I said, you will therefore not be able to get a response to the questions above within this forum.

Several members have come up with good ideas however and if you let us know how you're getting on hopefully we'll be able to resolve your problem.