How do I get Free Upgrade ??

[davezub]

No slack, I think I will pass on 3.2....Too bad since I've been using Xara products for many years. So if you missed the deadline by a couple of days don't bother asking about the free upgrade.

[Xhris]

You can understand the thinking behind this. They are going to have to be strict, otherwise how close to the deadline do all customers have to be to be able to argue you are entitled to a free copy. In Xara’s case, I would argue that once the new product was advertised about, all sales after that qualify for the free upgrade, but before it was known about, no qualification. It’s the only sensible way about doing the ‘free upgrade’ (which is effectively equivalent to just buying the new product early). I’m sure we can all sympathise with having just missed out though. At least it was just a point upgrade and not a major one. There is no real way around buying something only to find a new release a short time later. Unless there was a 30 day before launch semi-rebate scheme employed where you get some money off an upgrade, but then things get more difficult to manage.

[Fergus]

I have tried what this thread suggests and get the phenomenon of a reported $39 upgrade becoming a $69 charge. So have gone no further. Any suggestions? I have registered the program.

[berklee]

You can understand the thinking behind this. They are going to have to be strict, otherwise how close to the deadline do all customers have to be to be able to argue you are entitled to a free copy. In Xara’s case, I would argue that once the new product was advertised about, all sales after that qualify for the free upgrade, but before it was known about, no qualification. It’s the only sensible way about doing the ‘free upgrade’ (which is effectively equivalent to just buying the new product early). I’m sure we can all sympathise with having just missed out though. At least it was just a point upgrade and not a major one. There is no real way around buying something only to find a new release a short time later. Unless there was a 30 day before launch semi-rebate scheme employed where you get some money off an upgrade, but then things get more difficult to manage.

This whole 'paying from 3.02 to 3.2' is really feeling like a major hose job.

[mike9a]

This whole 'paying from 3.02 to 3.2' is really feeling like a major hose job.

agree 100%, $49 just to go from 3.02 to 3.2 hm, i see the changes in the air with this new ownership, not to better , well, life must go on with or without upgrade
cheers to all
mike

[Xhris]

Xtreme (standard) is being upgraded from version 2.0 to 3.21 at a cost of about $50. Pro is being upgraded from 3.0 to 3.21, at the same cost of $50 again. Why this price is the same for two relatively differently sized upgrades is debatable, and is perhaps where people's unhappiness really lies. Upgrading can thus be seen as good value for money (in the standard Xtreme case), or pricey (in the case of Pro).

I suspect Pro owners are unhappy because if they didn't upgrade, then the standard Xtreme version would have superior functionality, but upgrading Pro seems less of a good deal for the money - especially if they already own X3D.

Maybe, a small discount for X3D owners who wanted to upgrade Pro would have been swallowed better, as has been suggested on the forums elsewhere.

[Kiwi]

[QUOTE=mike9a;212934]agree 100%, $49 just to go from 3.02 to 3.2 hm, i see the changes in the air with this new ownership, not to better /QUOTE]

If you owned a company producing software, would you be happy to give it away to some people simply because they wanted it for nothing?
Do the developers and employees take a wage reduction so their company can survive whilst doing this?
Why are people always wanting every thing for nothing and then bitching and rumor mongering when their wishes aren't granted?
Wouldn't it be a lot easier to simply,not buy and go look elsewhere for a better bargain if you think you can find one
Personally, I like Xara Xtreme and will pay the upgrade prices if I wish to.

(I wasn't offered a free upgrade to Vista by Bill Gates either, should I complain?)

[berklee]

If you owned a company producing software, would you be happy to give it away to some people simply because they wanted it for nothing?
Do the developers and employees take a wage reduction so their company can survive whilst doing this?
Why are people always wanting every thing for nothing and then bitching and rumor mongering when their wishes aren't granted?
Wouldn't it be a lot easier to simply,not buy and go look elsewhere for a better bargain if you think you can find one
Personally, I like Xara Xtreme and will pay the upgrade prices if I wish to.

(I wasn't offered a free upgrade to Vista by Bill Gates either, should I complain?)

No. But I certainly would if I had to pay for each of the service packs.

That's my point. This isn't a feature upgrade, this is a maintenance update.

[handrawn]

Oh but it is a feature upgrade, as anyone who has read the release notes can clearly see.