Well. I gotta step in and rescue you from the thought process.. ""I just can't figure out how she knew how to use all the tools.. "

well I gave you ALL of the pertinent information. I spent less than 3 minutes with her.. in OTHER WORDS.. she didn't use the clone tool. I have no idea how to use the clone tool..

B&W is the EASIEST media to retouch. I have worked in my color darkroom for 30 years and retouching color photographs in real life. (not on a puter) is a rare practiced skill).. I have 30 years experience so it was easy for me to show her how to "grab a color grey" and apply it using the brush.. and if needed.. snudge!!..

Durnig the entire time she was working on this.. I was right beside her on my puter.!!!

she was using a similar set up identical to mine.

http://majikimaje.com/desk.jpg