Many thanks for your detailed reply... hope your arm recovered !

So in conclusion, it looks like any customers that send us PDF artwork which contain Pantone Colours, we'll need to replace those colours for an RGB equivalent to ensure that they get printed correctly on our CMYK Printer as Xara can't be relied on to print those Pantone Colours into a close CMYK/RGB match.

Seems a shame, we've been advising our customers if they want a close colour match to send us artwork with Pantone Colours embedded... but if Xara can't convert those correctly then maybe we should be asking for RGB colours instead.

Many thanks again for your answers, much appreciated.