Designer Pro X16 - save error

**handrawn** · 20 July 2019, 07:13 PM

ok well it sounds like a conflict to me - something is not letting you overwrite the existing file when you try to save, and that it likely a windows issue...

**Fred C** · 21 July 2019, 04:36 PM

Originally Posted by handrawn

ok well it sounds like a conflict to me - something is not letting you overwrite the existing file when you try to save, and that it likely a windows issue...

...possibly a Read Only file ?

Click image for larger version.

Name: snap00 7-21-2019.png
Views: 73
Size: 8.0 KB
ID: 124583

**Rik** · 21 July 2019, 09:25 PM

The error is nothing to do with the file type or where it's being save.

As you can see from the attached image, the file name is different and the location is different.

**Rik** · 24 July 2019, 06:25 PM

Still keeps happening.

I wonder if anyone from Magix/Xara ever looks at these posts?
I don't think so.
Because, if they did, then I'm sure a responsible company would make contact and do something about this error.

Doesn't really inspire confidence, does it?

[EDIT] I've logged onto the Magix website and reported a technical issue. All I can do is hope, now.

**handrawn** · 24 July 2019, 06:54 PM

its a mystery to me Rik

I assume this is a save to an existing file, not a new save

I hope Xara picks it up

**Rik** · 24 July 2019, 09:09 PM

Originally Posted by handrawn

its a mystery to me Rik

I assume this is a save to an existing file, not a new save

I hope Xara picks it up

If we're talking the same language, Steve?
Then, if it's a new file and you click on 'Save', then you are asked to give the file a name. To me, that's the same as 'Save as'.

The issue I'm having is with an existing file, where I make some changes/amendments/improvements, then I click on 'Save' and that's when the error appears.
And, as I said previously. It doesn't happen all the time.
And it has never happened with any previous versions.
On the Laptop I'm working on, I have XDP11 and that doesn't throw up this error, and has never done so.

**handrawn** · 24 July 2019, 10:02 PM

rik - there is a difference between this happening in a new file when you press save and when you try to save a file you have opened and try to save [nothing to do with save as]

yes if it is a new file you have to either accept the default name or give it a specific one, but that is not explicit in the information that you gave, and is not the same as save as because there is no existing file to be overwritten

this is, I am sure, a windows issue not allowing an existing file to be overwritten

when you made changes in the registry you only made changes to the keys I mentioned?

did you disable all the automatic backups in both versions of the program ?