Xara Designer Pro x 16 new install and update.

**samrc** · 28 February 2020, 05:22 AM

Thank you all for assisting me.

I have been reading the other thread advised by Acorn re: the change to the service update and how the online content is handled. Gracious sakes much has changed with Magix/Xara since my version 11. I had no idea.

My first impression is how sad.

The Xara products have always been lovely. And I was happy to recommend them to clients and friends. I bought web designer versions so I could support others and kept the PRO version for my own use, upgrades, knowing that each time I was getting the CD with all the resources that came with each program. I didn't hesitate to buy v16 when I got the new computer. Just on my list of normal things to do.

This time, the CD Designer Pro X version 16 only has the base program. When I clicked the Local Designs Gallery in the program, it was empty even though I installed from the CD. I clicked each blue folder. Empty. Used to be you got a ton from the CD install, more than the download version, then you supplemented with online content. It never dawned on me that the CD install would not load content. It always has in my experience. Acorn's instruction to download all is a life saver. Without doing that I would have been left with NO content after 365. It is slow to download, but it is coming in. I might not have checked this aspect of the program for a while, and then it might have been too late to get it all. THANK YOU.

I attached a pic of the local design galleries.
Each blue folder was empty, only offered + more online... (just like E-books and Presentations in the pic)
huge surprise to find nothing in the folders after a cd install

Click image for larger version.

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**Acorn** · 28 February 2020, 11:01 AM

@Xara - if you don't yet understand what your Customers experience, this is an accurate summary:

Originally Posted by samrc

...Without doing that I would have been left with NO content after 365. It is slow to download, but it is coming in. I might not have checked this aspect of the program for a while, and then it might have been too late to get it all.

It is painful for me to see this time and again.

It should not be left to luck, guesswork or TG.

Acorn

**samrc** · 28 February 2020, 01:45 PM

@Xara I paid extra for a CD of version 16 as I have always done, expecting the full program and all the resources.
If the CD just has the same empty install file, why charge me extra for it.
That was a total rip off.
And a true disappointment.
Several hours later the program is not done pulling in content from online. It appears complete, no longer says "downloading". Then I check content and still find + more online... under folders. I have had to click download all several times. VERY poor delivery system. Especially compared to past performance by the same company. And no, its not my internet connection. It is solid and stable. Very sad change to a really nice product. Even without using version 16, I am unimpressed with the program and the company behind it.

By the way, I installed XDPX version 11 from my CD on the same new machine. Though I have not used it yet, and have not tried to update or download anything into it, the design gallery is loaded with content. This is what I expected from my new version 16.

**samrc** · 28 February 2020, 06:05 PM

The download all completed after several attempts.

I see that the online content also contains symbols, in the list above "First Look". That does not appear to be in the design gallery. I wandered and found icons, but they are not the symbols online.

Other than one by one importing symbols (glass, music, etc), is there a faster way to get them into my program? What a pain and waste of time putting together the basics of the program as offered...

**Acorn** · 28 February 2020, 07:17 PM

Samantha, try Insert > Symbol for Font Awesome & Material Icons. Works in two modes: Text Tool adds as a glyph; other, adds as a Grouped Shape.

You also have the Online Content Catalogue > Symbols.

There is some overlap.

Acorn

**samrc** · 28 February 2020, 09:50 PM

thank you

**webmaster** · 29 February 2020, 04:25 PM

Hi samrc, I'm sorry you've had to trawl thru the other threads in search of some answers to your Update Service questions. In fact there is an FAQ here in TG, see https://www.talkgraphics.com/showthr...ting-Explained that gives some plain English answers. I hope that helps if you have any remaining questions!

Kate Moir @ Xara