General Xara Cloud Questions

[Acorn]

Rob, thank you for your patient and detailed responses.

The Free version provides "10 downloads", others are unlimited; I don't know what that means.

The Xara Cloud pricing model is confusing so I used the Desktop applications for comparison as at the end of the day these are a one-off cost and if maintained through the Update Service are considerably cheaper for more capability.
For example, two Pro users are charged 5 pence less for two Users over the more comprehensive Team licences for 3 users.
I appreciate there is a cost to maintaining a desktop machine over a Chromebook; I would really like to be mobile with a mobile device and manage my work in the Cloud.

My Cloud transaction speeds are well up to near instant responses in other web applications; 30 seconds therefore seems excessive.

Acorn

[Rob-Xar]

The Free version provides "10 downloads", others are unlimited; I don't know what that means.

Ah, yes downloads and republishes of your designs are limited in the free version. There's no limit for the paid versions.

The Xara Cloud pricing model is confusing so I used the Desktop applications for comparison as at the end of the day these are a one-off cost and if maintained through the Update Service are considerably cheaper for more capability.
For example, two Pro users are charged 5 pence less for two Users over the more comprehensive Team licences for 3 users.
I appreciate there is a cost to maintaining a desktop machine over a Chromebook; I would really like to be mobile with a mobile device and manage my work in the Cloud.

I'll pass your comments on. The pricing structure is something I don't have any control over unfortunately.

[Acorn]

Ah, yes downloads and republishes of your designs are limited in the free version. There's no limit for the paid versions.
I'll pass your comments on. The pricing structure is something I don't have any control over unfortunately.

Again, thank you Rob. Clarity is slow in coming.

Is a download a Save to your file store, Cloud or otherwise?
Is the download limit for each design file or overall?
How do I "download"? I can only see Share.

As I type I got this:

Hi {Name removed by Acorn], an exclusive offer for you…
I'm writing to you because we are about to release an exciting major upgrade to the platform. Our pricing plans will be updated and the Basic account will be removed.
But there's an amazing opportunity for you!
Because you have a trial account, we want to make you an exclusive offer: sign up for a Basic account before 12 September 2019 and we will automatically upgrade your account to Pro at no charge... that's equivalent to six months' Pro access for FREE!
Take advantage of powerful Pro features and act now, it's easy: [link removed by Acorn]
Have any questions? Let me know.
Happy creating!

The question I have is on following the link, I have:

[Xara Cloud logo]
Your Order
$71.40
Xara Cloud Premium - Annual
An annual subscription to Xara Cloud Premium ($5.95pm)
Enter coupon code

Proceed To Checkout

This states Premium over Pro and no way to change to another currency and no Coupon in sight. I have to assume the last is as I have not signed up to the Basic plan.
If Xara cannot see the confusion, I don't know what. It might of course just be a mis-speaking.

I am impressed that I can have a rant one day and the next gain a 50% reduction. I wish it was so for the Xara Desktop application Update service.
Oh yes, shame on Xara for charging $ - £ - € all at the same numeric value: play with the currency dropdown in https://www.xara.com/uk/pricing/.

Acorn

[Rob-Xar]

Again, thank you Rob. Clarity is slow in coming.

Is a download a Save to your file store, Cloud or otherwise?
Is the download limit for each design file or overall?
How do I "download"? I can only see Share.

You can save your files as many time as you want, the download limit is purely downloading it to your local computer, basically anything under Document > Download has a limit (and republishing websites from the Share menu). The limit is total, rather than per file.

If Xara cannot see the confusion, I don't know what. It might of course just be a mis-speaking.

I am impressed that I can have a rant one day and the next gain a 50% reduction. I wish it was so for the Xara Desktop application Update service.
Oh yes, shame on Xara for charging $ - £ - € all at the same numeric value: play with the currency dropdown in https://www.xara.com/uk/pricing/.

Acorn

I think I can see what you mean. There was a slight change in the pricing structure and name not too long ago. It falls into 4 categories now:
Free (not changed)
Basic (Previously called Premium)
Pro (Is like teams but for a single user)
Teams (for multiple users)

So if you have a Premium package now, it should be labelled Basic. If there's any emails that still reference to Premium I'll get marketing to check it out.

I'm afraid the currency and pricing of these plans I have no control over.

Magix regularly runs sales for the desktop products. It wouldn't surprise me if they are planning something for Halloween or at least cyber Monday, you can usually pick up cheap copies then.