Some fonts screwed up in Google Chrome, but other browsers OK

**marjorie** · 19 October 2019, 07:00 PM

Interesting. I contacted GoDaddy this morning and they say it's the cache setting /or code in the WD program. [which I do not see or have]
GoDaddy says I do not have caching in my Delux Hosting service so there's nothing to clear or configure.
I checked to see if my router has a cache file, but it doesn't look like it and even if it did I'm not sure how that would help on my client's end.

**Acorn** · 19 October 2019, 07:29 PM

Originally Posted by marjorie

Interesting. I contacted GoDaddy this morning and they say it's the cache setting /or code in the WD program. [which I do not see or have]
GoDaddy says I do not have caching in my Delux Hosting service so there's nothing to clear or configure.
I checked to see if my router has a cache file, but it doesn't look like it and even if it did I'm not sure how that would help on my client's end.

Very frustrating.

How can XWDP have caching when it only generates static sites consisting of HTML, CSS, JS and images that you upload to add, delete or overwrite previous file versions?

Try without Xara Fast Publish.

Alternatively, switch to an FTP program.
I do this and Export locally and check the changes are correct (purging browser cache).
I usually use Filezilla to overwrite but occasionally I delete the entire web space and reload everything.
Even with such abuse, my sites accept it all even with Cloudflare active, though I do force a purge of my server caching when I remember.

Acorn

**marjorie** · 19 October 2019, 08:53 PM

Well, this is ridiculous. Now I'm really confused. I have FileZilla as well, so I gave it a shot. It worked, but wait there's more. I was so surprised that I made some more edits and did a new update to the website and then it stopped working. So I'm guessing the timing for the cache to clear out was just right?? The new files in the file manager have the current date and time, so I know they uploaded correctly. I even updated my FileZilla program, but that didn't change anything either.
I just checked and I am using the latest version of WD Premium.

**marjorie** · 20 October 2019, 01:19 AM

I just did another test. I did the same as above, except this time instead of using FileZilla I dropped the updated files straight into GoDaddy's file manager. It worked, but again it only worked the first time.
I'm running out of ideas here, and I sure do appreciate the help I've gotten so far. I don't give up easily.

**Egg Bramhill** · 21 October 2019, 07:14 PM

Hi Marjorie. Hate it when thing like this happen. Do you have a second hosting account with anyone? i.e. The Magix hosting account you get for free for 12 months after purchasing a Xara product? Or any other non GoDaddy hosting? If so do you experience the same issues when publishing there? If not perhaps you could send one of us your xar/web file such that we could upload it on our server as a test?

**marjorie** · 22 October 2019, 09:35 PM

Hello, Thank you for your help with this issue. I've had problems with this for as long as I can remember, and clients are not always very patient*with these types of issues happening on their websites.

The main problems that I can see are the*font types, font color, font size, bold, italic, links such as PDF file updates, navigation bars, and animations. I do not think it affects photos, and it's usually only the pages on the website that have been updated which are causing these issues.**

When I do your suggestion it says my folder is locked or something. I wasn't able to upload it to my Magix account.

When I export the website to a folder on my desktop and open a page file from this folder I do not see issues. However, If I change the page content and export again over-writing the previous files and then open again, it shows the first export as if I hadn't exported a second time at all.*

Maybe it's an over-writing issue? I have no idea. The more I troubleshoot the more confused I get.

Yes, I can send the file to you if you show me where to upload it too, but keep in mind I have over 30 clients and this happens on other websites as well.

Thank you.

**Abikadabra** · 23 October 2019, 12:07 PM

Hi Marjorie. When you experience this it is very disconcerting - an 'oh no!' moment. However, this is not a hosting issue, or an issue with Xara. After speaking with my hosting provider a few years ago they told me this, and I contacted google to confirm it (took them 3 weeks to respond...). It is the efficiency of your computer and which ever search engine you use (with chrome being the most efficient) embedding websites that you visit often so that they load quicker for you next time you visit the site. From Wikipedia "In computing, a cache is a hardware or software component that stores data so that future requests for that data can be served faster; the data stored in a cache might be the result of an earlier computation or a copy of data stored elsewhere." "Stored elsewhere" refers usually to the websites hosting provider and the server they use. You and your client will probably be the only ones seeing the mish mash of fonts not displaying correctly, overlapping, etc. Your clients website visitors possibly will not experience the same problem unless they visit the site with the same regularity that you and your client do. After making changes I ask all my clients to clear their cache 'since the beginning of time', and explain that their clients will not experience the same issues. Keeps them happy, keeps me happy. I use Filezilla, which is suppose to eliminate having to do this by selecting "Overwrite if source is different or newer", but it doesn't eliminate all the problems.