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  1. #1
    Join Date
    Jun 2019
    Posts
    9

    Exclamation Software will NOT download!

    I have just purchased Xara Web Designer Premium

    Downloaded the installer via the link sent in email, but when running the installer, it 'spins' for a while, then a 'pause' symbol appears, and then nothing.
    The "CONTINUE" button is available to click, which I do, but the same thing happens. Subsequently, I am unable to download the software.

    I have turned off my firewall, my anti-virus software but to no avail.

    Someone please help.

    Using Windows 10 Pro.

  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,706

    Default Re: Software will NOT download!

    Try the link on this page - https://www.xara.com/uk/web-designer/download/.

    Tried it myself for XDPX, which is ~180MB and I didn't touch registry or AV protection settings.

    Acorn
    Last edited by Acorn; 19 June 2019 at 09:33 AM.
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  3. #3
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,260

    Default Re: Software will NOT download!

    restart your computer

    run the installer in admin mode

    do not turn off the firewall or av

    did you purchase this from magix/xara

    edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
    -------------------------------
    Nothing lasts forever...

  4. #4
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    1,740

    Default Re: Software will NOT download!

    It could be it's waiting for the files to download before beginning the install and you're stopping it by thinking it's installing.

  5. #5
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,260

    Default Re: Software will NOT download!

    server side issue always a possibility...
    -------------------------------
    Nothing lasts forever...

  6. #6
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    1,740

    Default Re: Software will NOT download!

    My thought process is that it's a web installer (I can't remember if it is or not, and it was only 6 months ago when I did it). They are also churning out the updates, not sure of the size of that as mine blankly refuses to update.

  7. #7
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Quote Originally Posted by Acorn View Post
    Try the link on this pag = https://www.xara.com/uk/web-designer/download/.

    Acorn
    Click image for larger version. 

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    I then get this error message.

  8. #8
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,260

    Default Re: Software will NOT download!

    i think they are all [xara designer and WD downloads] web installers now

    of late it seems there are always issues when [major] updates come out...
    -------------------------------
    Nothing lasts forever...

  9. #9
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,706

    Default Re: Software will NOT download!

    Quote Originally Posted by Tx2online View Post
    Click image for larger version. 

Name:	2019-06-19_092953.png 
Views:	97 
Size:	15.9 KB 
ID:	124345

    I then get this error message.
    I tried what I suggested and the download goes to the Magix Installer (https://www.xara.com/uk/downloads/start/?product=webdesigner365premium32). When I tried this it only offers up v15!. XDPX, however, was a straight application executable.

    I would hold off until Xara gets its ducks in a row; it seems to have a release management issue.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  10. #10
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,260

    Default Re: Software will NOT download!

    I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that
    -------------------------------
    Nothing lasts forever...

 

 

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