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[Acorn]

I am sorry that you have this problem. I have always advised having a second copy activated on another machine to cover this eventuality.

The version reversion is crass. No company, however, could purposely cripple a product, especially one that states you are entitled to use it in perpetuity.

Acorn

[condor365]

Hi Acorn,

I found this? error code-59 maybe triggered by win 10 upgrades

https://www.magix.info/us/tutorials/...rade--1142475/

i have made a note of my serial number and will attempt to reinstall the program but i am still unsure where to install the Pro X 17 from? as it is not in my customer area under registered products even though i have always registered them. I have informed Magix about this, maybe they will be kind enough to send me a new download link? but will it be for a previous version of Pro x 16 as i have not paid the update price yet!!

Kind regards
Condor

I am sorry that you have this problem. I have always advised having a second copy activated on another machine to cover this eventuality.

The version reversion is crass. No company, however, could purposely cripple a product, especially one that states you are entitled to use it in perpetuity.

Acorn

[condor365]

I am sorry that you have this problem. I have always advised having a second copy activated on another machine to cover this eventuality.

The version reversion is crass. No company, however, could purposely cripple a product, especially one that states you are entitled to use it in perpetuity.

Acorn

I do Have a laptop with a second copy but that is is inactive and you need to activate one or the other depends which machine you want to start up, you cannot just run it ad hoc, which means registering each time you want to use it it on one or the other i asked Magix about this and they say it can only be used on one pc at any one time. really annoying !
but Magix don't even have it in my customer area that its registered all my other software that i ever bought is listed there!.
Hopefully i will get this cleared up wih Magix soon.
Kind regards
Condor

[Acorn]

I do Have a laptop with a second copy but that is is inactive and you need to activate one or the other depends which machine you want to start up, you cannot just run it ad hoc, which means registering each time you want to use it it on one or the other i asked Magix about this and they say it can only be used on one pc at any one time. really annoying !
but Magix don't even have it in my customer area that its registered all my other software that i ever bought is listed there!.
Hopefully i will get this cleared up wih Magix soon.
Kind regards
Condor

Magix are wrong. Both can be activated. You have two licences for use. You must only be using one copy at a time so if you are moving from one keyboard to another that constitutes fair use. If worried, just close one program.

Acorn

[handrawn]

agree, that applies to all my xara programs - and if you have been activating/deactivating a lot that could in itself cause issues, as there is almost certainly a limit to the number of times you can do this over a given period even if not explicitly stated

your program not showing in your magix account is not a good sign either if you bought it from them

[condor365]

Hi all,

Update to what happened with Magix support.
here is the response i got in BOLD

The program is distributed with an update service.

You have bought version 16 and have access to it until you renew the update service. If you extend the update service, you will purchase version 17 and can download it again at if you need to reinstall.

In your customer account the program is shown as Xara Designer Pro X365 without an version number. If you click on "more details" you will see the version number of the program you have installed and also you will see the duration of the service.

i checked my customer area and looked at show more details and it shows my version
of XDP Pro X365 with serial number valid until = Unlimited. update service = Expired. (with install program and instructions)

Following activations with this serial number are in use
1. XDP Pro X (16) assigned to my PC
2. XDP Pro X(16) also assigned to my PC

My question is when i upgraded last year from Pro X 16 to Pro X 17
I installed this on My Pc and Lap top which i should be able to use simultaneously
but when i tried to use the laptop Pro x 17 it said i had to deactivate the PC version first then activate the lap top
version well i left it and just carried on using the Pro X 17 PC version as i thought deactivate would lose it?
Duh! silly me!!
now my PC version of Pro X 17 will not even start and i should reinstall it but where do i reinstall it from? it looks as though the only version i can re-install is the Pro X 365 and use the serial number that is unlimited. Magix tell me that as i have not updated my current Pro X 17
this re-install will revert back to Pro X 16 so does this mean i will no longer be able to use the Pro X 17 version unless i pay the $129
presuming my Pro X365 will be installed as Pro X 16?

how confusing is this ? does anyone else agree with me that this is the most complicated update /upgrade system ever!

In my twenty + years i have purchased literally hundreds and hundreds of programs but never experienced anything as complicated as this?
I am still not sure how i can re-install my current Pro X 17 and run it without updating or paying another years fees i should be able to run this without updating/paying shouldn't I?

At the moment my perviously installed version of Pro X 16 is currently working fine with nor error pop ups, just the persistent pop up to update.
it look as though i have now lost the ability to use the Pro X 17 and no way of re-installing that same version as it is only a yearly update which reverts back to Pro X 16 if you don't pay up!!

Frustrated beyond belief, especially with support tickets back and forth with Magix support.
Condor

[handrawn]

as I think acorn said - do not uninstall version 17 as you will then only be able to install version 16 - as magix confirmed

I would try deactivating both entries for your pc in your magix account

then try reactivating the pc and laptop from within the program

this has worked for me in the past

but I repeat do not uninstall/reinstall version 17 on either computer unless all else fails and you will have to go back to ver 16 or pay again [in which case you may wish to wait for version 18?]


it is with out doubt the most unhelpful update system I have ever had the misfortune to deal with

[condor365]

as I think acorn said - do not uninstall version 17 as you will then only be able to install version 16 - as magix confirmed

I would try deactivating both entries for your pc in your magix account

then try reactivating the pc and laptop from within the program

this has worked for me in the past

but I repeat do not uninstall/reinstall version 17 on either computer unless all else fails and you will have to go back to ver 16 or pay again [in which case you may wish to wait for version 18?]


it is with out doubt the most unhelpful update system I have ever had the misfortune to deal with

Thank you Handrawn this is a comfort to know you feel the same way
yes as i thought all the updates i had throughout the update paid year
would be lost? if I had to revert back to Pro X 16

catch 22 here i cant open the Pro X 17 to even update it for $129
suppose i was able too, does this mean it will become Pro X 18 and
next time renewal is due same thing again it will always revert back to Pro X 16?
if i don't pay up

i cant open Pro X 17??? error code -59
Magix have told me to uninstall and re-install from my customer area and we have seen there is only the option of Pro X 16

i am screwed which ever way you look at it and the only option is by Magix "gentle persuasion" to pay up $129
and next time renewal is due same scenario etc etc so i am compelled to keep paying for the updates to keep the yearly upgrades
at the moment Magix do not or have not told me how i can reinstall my current version of pro X 17 without paying ?
as it will not open ?
i am now confined to use my older non updated version of Pro X 16
i am a prisoner in my own software!!
Kind regards
Condor