can't re-install

[Robin Gilmor]

I have to re-install my Painter6 (upgrade from Classic)

It says my serial number is invalid! I've also tried the Classic serial number - nothing works.

They have no e-mail support just to see what Password they have recorded for you.
Does anyone know how to solve this without actually calling Corel?

[Robin Gilmor]

I have to re-install my Painter6 (upgrade from Classic)

It says my serial number is invalid! I've also tried the Classic serial number - nothing works.

They have no e-mail support just to see what Password they have recorded for you.
Does anyone know how to solve this without actually calling Corel?

[Jinny Brown]

Robin,

First, I'd try the following Uninstall/reinstall steps written for people installing the 6.1 patch, which I'd recommend you install while you're at it, as it solves some problems and also offers a couple of new features. Among them are the Wood Cut Effect, and Preserve Transparency check box for Layers so you can paint or apply Effects to existing paint without affecting transparent areas of the Layer. You can download the 6.1 patch at:

ftp://ftp.corel.com/pub/Painter/6.1/
__________________________________________

To Uninstall Painter 6, reinstall Painter 6 and the 6.1 patch, and
create a backup copy of the Painter 6 default files:

1. Move any files you created to a folder outside of the main Painter
folders.

2. Uninstall Painter 6.

3. Manually delete any remaining Painter 6 installed folders and files.

4. Reboot.

5. Install Painter 6, then immediately install the Painter 6.1 patch.

6. Reboot.

7. Before launching Painter even one time, create a new folder outside
of the Painter 6 folders and name it something like "Painter 6 Default
Files Backup".

8. Go to the main Painter 6 folder and copy all of the default Painter 6
files.

9. Go to the "Painter 6 Default Files Backup" folder and paste the
copied default Painter 6 files into it.

Now you have a backup set of Painter 6 default files so when one of them
becomes corrupted, which happens on occasion, **with Painter closed** go
to the "Painter 6 Default Files Backup" folder, make a copy of the
appropriate file, then go to the main Painter 6 folder and paste the
copied file into it. This will save your having to Uninstall and
reinstall Painter 6 and the 6.1 patch again if a file becomes
corrupted... and save frustration, too!
__________________________________________

If that doesn't solve your problem, post the question to the following:

Painter list at Topica.com
http://www.topica.com/lists/painter-list/

Corel Painter Support Newsgroup
Add Server: cnews.corel.ca
Subscribe to: corel.graphic_apps.painter

Jinny Brown
http://www.pixelalley.com
________________________

My prayers for the safety of your loved ones today and for a quick and certain stop to terrorism everywhere.
September 11, 2001
_____________________

[Robin Gilmor]

Thanks Jinny
It worked!

[Jinny Brown]

Oh Robin.. I am so happy to hear that. Isn't it great when something works? [img]/infopop/emoticons/icon_wink.gif[/img]

Have fun!

Jinny Brown
http://www.pixelalley.com
________________________

My prayers for the safety of your loved ones today and for a quick and certain stop to terrorism everywhere.
September 11, 2001
_____________________