Has Magix had a crash?

[jaydear]

...trying to re-register, create a new account, etc. is about the worst thing that you can do... Good luck!

I agree 100%. I would never, ever have changed anything if I hadn't HAD to! This is the second time I've had everything lock up. The difference this time was that I could not access my online account because everything I tried was met with a "Go straight to Gaol, Do not pass GO" type of error . I have no anguish at all with other software vendors such as Corel and Serif whose sites are very helpful and logical. The Magix user account site reminds me of that game "Operation" where any minor error is punished.

I bought Xara3D in 2002 from Xara's website, easy-peasy. I also bought several updates over the years up to 2010. Again, no problems. My account and history were there for me and everything worked without issues. Then they got involved with Magix and that was the end of that pleasant experience. Similar story with Soundforge and Vegas when Magix took over.

[jaydear]

Magix Support had to do changes on their side when they eventually found my stuff. It looks like everything is back. XDP19 is working again, job now finished. Vegas is back too, but all it's options have reverted to defaults . I hope this doesn't happen again - a terrible waste of time. If it does I might change to using Affinity Designer and Photo which are definitely great, but more complex IMO, and no web editor! Thanks for the various suggestions and links, they certainly helped.