Quote Originally Posted by MB365 View Post
Hi Jon, All help has moved online

Product Knowledge Base: https://helpandsupport.xara.com/
Product Videos: https://www.youtube.com/user/XaraVideo/playlists

For an offline copy of the product knowledge base:
1. visit the URL https://helpandsupport.xara.com/help-html.zip to download the zip file. (for German https://helpandsupport.xara.com/deu/help-html.zip)
2. extract the contents of the zip to your chosen location and access the extracted folder followed by the help-html folder
3. to run the English help, double-click the file named index.htm
4. to run the German help, navigate to the deu folder and double-click the file named index.htm

We update and improve both resources frequently. Any issues or needs then as always we encourage you to reach us through the chat at www.xara.com or through the form at www.xara.com/contact-us.

Happy 2024.
Matt
Matt HNY to you and the Xara staff.

The off-line product knowledge base is very useful as it saves a lot of Internet access for no real purpose.
Adobe RoboHelp (RH) is powerful and I can see its value for you; being able to deliver Help in different languages, for one; content reuse; context-sensitive help for your product range.
It is still not as useful as a PDF can be as the Search is awkward in its User Interface as you can only access a topic page, one at a time and the search results paging is at the bottom of the pop-up page and stays there when moving to the next page. This has already been raised with real-world examples of poor search tuning from your first release.

What is confusing is that RH has output presets available for both PDF and MS HTML Help (CHM file). Can you not include these as part of the installation?

My final observations are:
  • How often will we be able to access its updates?
  • Does the provide Link always present the latest version? Could the correct Link be part of the KB itself?
  • Both on-line and off-line access is missing the latest changes:
    • Version 23.5 (14 Nov 2023)
    • New Web Content (14 Nov 2023)
    • Calendar Templates (6 Dec 2023)

Acorn